Where did we end off. Oh yes.
Well I said that they were an excellent company. And they are. Until they come to Durban, Kwazulu Natal. Then the hassles begin.
They were meant to deliver the documents on the Tuesday 9th of July and they didn't. So I phoned and made arrangements with them to deliver the next day Wednesday the 10th July at 9am. We left JHB at 3am to get to Durban in time in case I had to sign for the package. 9am came and went and still no DHL Express. So I phoned again and the call centre phoned the manager in Durban to find out what was going on. And he came back and said it would only be delivered on Friday. WHAT?????
I requested to speak to the manager in Durban myself, so customer service put me through. Apparently they deliver worldwide but not to Mariannridge. They use a third party to deliver and that only takes place on a Friday. (But the agreement between the client and DHL was to deliver on Tuesday) So I told him that I was going to complain to the HQ in JHB. He quickly wanted my directions and then Paul gave it to him. Not even 2 minutes later he phone back and said his driver is only leaving the yard at 11am and so will only get it to us by 11:30am. NOT GOOD ENOUGH. The Chinese Consulate closes at 11:30. Why did we leave so early to get there if DHL Express Durban were not bothered to deliver. Paul took the phone and told him that we will do his job for him and go down to fetch the documents.
He had left the parcel at reception, but we requested to speak with him. He came in and didn't even greet. What a manager! I told him that I thought that there was bad communication between their depots as it should have been said to the sender that it wouldn't get there until Friday. And even if there was bad communication between the depots, they should have seen my parcel was due then and phoned me to say there was a problem. Anyway we got our documents, but he was meant to get back to us and nothing has happened. I will be writing on 'HELLO PETER' tonight.
We managed to go to the Chinese Consulate the next day and my work visa will be ready for collection on Tuesday, 16th July. YAY
We then had to go and meet the company Sarah will be doing her homeschooling through. They are called ACE - Accelerated Christian Education. Her diagnostic test that Sarah had to do while in JHB, showed that she remains in Grade 9. RELIEVED. So documents were signed and all paperwork completed.
We then had to go to the bank to get bank statements for Kerry and myself, and change pay dates for debit orders, and buy a little gadget so we can use our Internet banking in China.
It was a stressful day. But a lot was accomplished.
All that is now left to do is to book our airfares and to apply for Kerry's visa. And there is only 20 days left. Time is flying by. I will write another post after Sunday when I am having a goodbye braai with my family.
DHL EXPRESS
Well I said that they were an excellent company. And they are. Until they come to Durban, Kwazulu Natal. Then the hassles begin.
They were meant to deliver the documents on the Tuesday 9th of July and they didn't. So I phoned and made arrangements with them to deliver the next day Wednesday the 10th July at 9am. We left JHB at 3am to get to Durban in time in case I had to sign for the package. 9am came and went and still no DHL Express. So I phoned again and the call centre phoned the manager in Durban to find out what was going on. And he came back and said it would only be delivered on Friday. WHAT?????
I SAW RED
I requested to speak to the manager in Durban myself, so customer service put me through. Apparently they deliver worldwide but not to Mariannridge. They use a third party to deliver and that only takes place on a Friday. (But the agreement between the client and DHL was to deliver on Tuesday) So I told him that I was going to complain to the HQ in JHB. He quickly wanted my directions and then Paul gave it to him. Not even 2 minutes later he phone back and said his driver is only leaving the yard at 11am and so will only get it to us by 11:30am. NOT GOOD ENOUGH. The Chinese Consulate closes at 11:30. Why did we leave so early to get there if DHL Express Durban were not bothered to deliver. Paul took the phone and told him that we will do his job for him and go down to fetch the documents.
AND SO WE DID
He had left the parcel at reception, but we requested to speak with him. He came in and didn't even greet. What a manager! I told him that I thought that there was bad communication between their depots as it should have been said to the sender that it wouldn't get there until Friday. And even if there was bad communication between the depots, they should have seen my parcel was due then and phoned me to say there was a problem. Anyway we got our documents, but he was meant to get back to us and nothing has happened. I will be writing on 'HELLO PETER' tonight.
CHINESE CONSULATE
We managed to go to the Chinese Consulate the next day and my work visa will be ready for collection on Tuesday, 16th July. YAY
ACCELERATED CHRISTIAN EDUCATION HOME SCHOOLING
We then had to go and meet the company Sarah will be doing her homeschooling through. They are called ACE - Accelerated Christian Education. Her diagnostic test that Sarah had to do while in JHB, showed that she remains in Grade 9. RELIEVED. So documents were signed and all paperwork completed.
BANK
We then had to go to the bank to get bank statements for Kerry and myself, and change pay dates for debit orders, and buy a little gadget so we can use our Internet banking in China.
It was a stressful day. But a lot was accomplished.
All that is now left to do is to book our airfares and to apply for Kerry's visa. And there is only 20 days left. Time is flying by. I will write another post after Sunday when I am having a goodbye braai with my family.
EXCITING TIMES AHEAD
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